Return and Refund Policy

At ManBhar, we aim to make your shopping experience simple, reliable, and hassle-free. While we carefully check orders before dispatch, if you receive a product that is eligible for return, you can raise a return request subject to the terms and conditions below.

Please read this policy carefully before placing a return request.

1. Return Request Period

All eligible return requests must be raised within 48 hours from the date and time of delivery of the order.

Requests submitted after the 48-hour period may not be accepted.

We recommend checking your package and product as soon as it is delivered.

2. Unboxing Video Is Mandatory

A clear and continuous unboxing/open-box video is mandatory for claims related to:

Wrong product received
Damaged or broken product
Defective product
Missing product or accessory
Product significantly different from what was ordered

The unboxing video should:

Start before opening the sealed package.
Clearly show the package and shipping/order label.
Show the complete opening of the package.
Clearly show the product received and its condition.
Be continuous and without cuts, edits, or interruptions.

If a valid unboxing video is not provided, the return or refund claim for the above issues may not be accepted.

3. Wrong Product Received

If you receive a product that does not match the product you ordered, you may request a return within 48 hours, provided the mismatch is clearly visible in the unboxing video.

This may include situations such as:

A completely different product was delivered.
A different variant or model was delivered.
A different colour was delivered.
The product received does not match the product shown or described in your order.

Minor colour variations caused by lighting, photography, or different screen settings will not normally be considered a wrong-product claim.

4. Damaged or Defective Product

If your product arrives visibly damaged, broken, cracked, or defective, please report the issue within 48 hours of delivery along with the required unboxing video.

The video must clearly show the condition of the product immediately after opening the package.

Damage caused after delivery due to misuse, improper handling, accidents, modifications, or normal wear and tear is not eligible for return.

5. Missing Product or Accessories

If any product, component, or accessory included in your order is missing from the package, you must report the issue within 48 hours of delivery.

A complete and valid unboxing video will be required to verify the claim.

6. Product Condition for Return

For an approved return, the product must be returned in the same condition in which it was received.

The following conditions must be satisfied:

Product must be unused and in original condition.
Product must not be washed, worn, altered, or modified.
Original packaging/box should be retained.
Brand tags, price tags, labels, and other attached tags must remain intact.
All accessories, parts, manuals, or items supplied with the product must be included.
The product should not show signs of use, damage, or mishandling.

Returns that do not meet these conditions may be rejected after inspection.

7. Non-Returnable Products

For hygiene, safety, product-specific, or other applicable reasons, certain products are not eligible for return.

Non-returnable products may include, but are not limited to:

Beauty products
Personal care products
Personal hygiene products
Innerwear and intimate wear
Products that have been opened, used, or worn where hygiene restrictions apply
Customised or personalised products, where applicable
Products specifically marked as “Non-Returnable” on their individual product page

Product-Specific Return Eligibility

Some products may have different return conditions or may be completely non-returnable due to their nature, hygiene requirements, usage, or other product-specific considerations.

Where applicable, the product page will clearly display a “Non-Returnable” notice before you place your order.

Customers are advised to carefully check the product page, description, and return eligibility information before placing an order.

If a product is clearly marked as “Non-Returnable” on its product page, it will not be eligible for return unless the product is received wrong, damaged, defective, or missing, and the claim meets the applicable requirements of this Return Policy, including the mandatory unboxing video where required.

8. Change of Mind & Personal Preference

Returns are generally not accepted simply because a customer has changed their mind, no longer wants the product, or does not like the product after receiving it.

Similarly, minor differences in colour, appearance, or finish caused by lighting, photography, or screen settings will not normally qualify as a return.

9. Return Shipping Charges

For approved returns resulting from an issue attributable to ManBhar, such as receiving a wrong, damaged, defective, or missing product, ManBhar will bear the applicable return shipping charges.

Customers should not ship any product back independently unless they have received return instructions from the ManBhar support team.

10. How to Raise a Return Request

To raise a return request, please contact us through our official customer support email within 48 hours of delivery.

Your email should include:

Order ID
Customer name
Reason for return
Clear photographs, where applicable
Required unboxing/open-box video

Our support team will review your request and may ask for additional information if required.

11. Return Approval & Inspection

Once your return request is submitted, our team will review the information and evidence provided.

If your request is approved, you will receive instructions regarding the return process.

After the product is received, it may be inspected to verify that it matches the return claim and satisfies the conditions mentioned in this policy.

A return may be rejected if:

The request is submitted after 48 hours of delivery.
The required unboxing video is not provided.
The product has been used, washed, worn, altered, or modified.
Original tags, labels, or packaging have been removed or damaged.
The product has been damaged after delivery.
The returned product does not match the approved return claim.
The product falls under a non-returnable category.

12. Refund After an Approved Return

For eligible returns, the refund will be processed after the returned product has been received and inspected.

Approval of a return request does not mean that the refund will be issued immediately. The returned product must first satisfy the applicable return conditions.

Refunds will be processed in accordance with our Refund Policy and the applicable payment method.